Troubleshooting Guide

I don’t see the NFT collection I’m looking for. Why are certain NFTs not showing up?

There are three situations where NFTs will not be loaded into Unsellable:

• The NFT collection does not have a verified smart contract.
  
  ‍If you look at an NFT collection in Etherscan, you will see a "Contract" tab. If there is no green check mark in the "Contract" tab, then that collection is NOT verified and will not be shown in Unsellable.
  
  Smart contract verification is crucial to the safety and security of NFT holders. It ensures that the smart contract code which governs an NFT collection is open and transparent, reducing the likelihood of abuse or misbehavior by NFT collection creators.
  
• The NFT collection has been flagged as spam by our data provider.
  
  Transacting with spam collections could put NFT holders in harm's way and can lead to funds being stolen, and that's not a risk we're willing to put our customers in.
  
• The NFT collection has been blacklisted by Unsellable
  
  We have come across many collections that are malicious or have corrupted/incorrect smart contracts that cause exorbitantly high gas price quotes to show up in wallet transaction prompts. We have chosen to blacklist these types of collections in order to prevent a customer from accidentally paying extremely high gas fees.

I'm seeing VERY high gas fees quoted when I go to sell my selected NFTs. How can I fix that?

We do our best to filter out spam NFT collections or collections with corrupt contracts, but sometimes they still sneak through. This is usually what causes astronomical gas fees. Airdropped NFTs can also cause issues. If you have any NFTs that match the above in your attempted transaction, try going back to the Select NFTs page and remove those types of NFTs or any that feel sketchy. That typically solves the problem for most people.

If it's still showing high gas prices, try a removing more collections until you can isolate a problematic collection. We love when customers share problematic collections with us so we can blacklist them from our tool and help other fellow NFT holders, so feel free to reach out on Twitter or in our support chat tool in the bottom right corner of the screen!

Still need help? Reach out to us directly!

• Use our live chat support by clicking the blue icon in the bottom right corner (this has the fastest response times)
  
• We watch our Twitter DMs very closely at @unsellablenfts
• You can reach us by email at contact@unsellablenfts.com